Insurance Claims Handler
JOB DESCRIPTION
This is a full time role within the firm (to be made permanent after a successful 3 month probationary period). Providing the individual, the opportunity to progress to a fully experienced Claims Handler. To reach this level the applicant must also be prepared to study for the relevant insurance qualifications to obtain CERT CII status.
In-house training will be provided for the daily tasks required to ensure the applicant can meet his/her duties and responsibilities and is able to carry them out in a confident and competent manner, whilst operating within the Financial Conduct Authority’s (FCA’s) guidelines together with the firm’s compliance and money laundering procedures.
Previous experience in the insurance industry is not a necessary requirement.
Main Duties & Responsibilities
- Answering telephone and either dealing with request/query or redirecting calls as appropriate
- Use the filing system to review files and deal with incoming mail
- providing advice on making a claim and the processes involved
- processing new insurance claims notifications
- collecting accurate information and documents to proceed with a claim
- guiding policyholders on how to proceed with the claim
- monitoring the progress of a claim
- identifying reasons why full payment may not be made
- ensuring fair settlement of a valid claim
- building relationships with loss adjusters
- ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- handling any complaints associated with a claim
- Operate within the FCA guidelines
- Operate within the firm’s compliance and money laundering procedures
- Be able to prioritise effectively within time constraints
Skills Required:
- Must be computer literate
- A minimum of English Language and Maths GCSE grade C or above
- Good telephone manner
- Be able to work within a team environment
- Good communication skills
- Understanding of percentage calculations
- Be prepared to study for CERT CII qualification
Salary
- package to be negotiated dependent upon experience and qualifications
Please send your CV to Joanne@keeninsurance.co.uk